What It's For
A structured survey to collect honest feedback from your customers after a purchase, onboarding, or support interaction. Helps teams identify what is working well and where improvements are needed.
Key Fields
Includes overall satisfaction rating, open-ended questions about likes and dislikes, feature request prompts, and a likelihood-to-recommend scale. Optional demographic fields help segment responses.
Use Cases
Send after onboarding, quarterly check-ins, or post-support interactions. Great for customer success teams looking to reduce churn and improve retention through data-driven insights.